Unit 2, Merlin Road, Lynx Trading Estate, Yeovil, BA20 2GZ
  

Service & Repairs

Servicing Prices

Tune Up Service: An adjustment service & check.

This is primarily a brake and gear tune up with all over checks and is what many places call a ‘general service’. We tune the gears, adjust the brakes, lube the chain and other moving parts, inflate tyres to the correct pressure. Check tightness of bolts and fasteners etc. We check over your bike’s general condition, note any measurable wear and pass any recommendations to you. The cost of labour for this service does not usually include fitting of any parts, but if some parts are required (e.g. brake pads) we will often include fitting of those rather than suggesting a more costly or more comprehensive service. The cost of parts required is additional to the service charge.

Labour charge for service including VAT:

£39


Seasonal Service: For bikes used weekly.

Everything you get with a Tune Up Service – PLUS: Remove and hotwash/de-grease crankset, chain, and cassette then reinstall & re-lube. Install any new parts needed e.g. new cables, brake blocks/pads and drive-train parts . The cost of parts required is additional to the service charge.

Labour charge for service including VAT:

£69


Annual Service: For bikes used daily.

Everything you get with a Seasonal Service – PLUS: Remove and hotwash/de-grease derailleurs and brake calipers and re-lube. Check, clean, re-grease and adjust or replace headset bearings. Check, clean, re-grease and adjust or replace wheel bearings. Check, clean, re-grease and adjust or replace bottom bracket bearings. True both wheels. The cost of parts required is additional to the service charge.

Labour charge for service including VAT:

£99


Full Overhaul Strip & Rebuild Service: For bikes that require a complete overhaul.

Everything you get with an Annual Service – PLUS: Pre-wash bike if required. Precision true and tension both wheels in jig (tyres are removed for accuracy). Detail clean bare frame and perform visual check, clean all threads/bearing seats. This is a complete strip and then rebuild of your bicycle and will always require fitting of new brake/gear cables & housings throughout. Full suspension bikes which require bolt and bearing kits will require additional time and we may have to charge a little more if that work is needed. The cost of parts required is additional to the service charge.

Labour charge for service including VAT:

£149

Repair Prices

Other service & repair jobs – minimum charge is shown. If your job is not listed it doesn’t mean we don’t do it. Please ask and we’ll give you an estimate for what you need.

 

10 Minutes Service Labour £10
1 Hour Service Labour £60
Remove Old & Install New Bottom Bracket (from) £20
Standard True – Single Wheel † £15
Precision True & Tension Balance – Single Wheel † £22
Install New Handlebar Tape (properly) £15
Replace Tube/Remove & Reinstall Tyre † £10
Puncture Repair Including Standard Inner Tube £16
Tubeless Tyre Installation † £20
Bicycle Safety Check Service (advisory service) £20
Wheel Build Including Spoke Length Calculation † £36
Wash/Clean & Prepare Bike For Service £20

† Items marked by this indicate jobs where the second component from the same bike will benefit from a 50% pricing reduction.

Gears

Gear service & repair jobs – minimum charge is shown.

 

Gear Tune Up – One Derailleur † £15
Shimano Genuine Gear Cable Set from £20
Shimano Di2 Firmware Updating/Configuration £39
Full Electronic Gear/Battery/Wiring Installation (internal routing) £149

† Items marked indicate jobs where the second component from the same bike will benefit from a 50% pricing reduction.

Brakes

Brake service & repair jobs – minimum charge is shown.

 

Cable Brake Tune Up – One Brake † £15
Shimano Genuine Brake Cable Set from £20
Hydraulic Brake Bleed & Tune Up – One Brake † £25

† Items marked with indicate jobs where the second component from the same bike will benefit from a 50% pricing reduction.


Important Information

Prices shown are for labour only including VAT at the current rate and are subject to change without notice. Parts purchased from Rock & Road Limited will be fitted with either zero labour charge, reduced labour charge, or our standard labour charge, depending on the value of parts and how we have priced those parts (i.e. full price parts or parts with high value will usually be fitted with zero labour charge).

We are happy to fit parts purchased elsewhere (e.g. from the big discount online sellers (Link to Velominati Rule #58—Support your local bike shop)), although this work will be subject to a separate labour charge, which will be assessed for that individual job. However, we’re often able to supply those parts at a great price, so if you would like to buy from us, please ask if we can supply what you need before arriving at our door with your box of bits from “Wiggles” or whoever. As well as supporting your local bike shop (so we can be here for you and others), we will ensure your parts selection is compatible with your job and we will advise on potential snags in order to avoid additional hassle, delays, and expense for you. We all know how tempting internet discount pricing can be from those big online outlets, but please do not ask for our advice on what you need if you are looking to buy elsewhere. The upshot is that we charge a fair price for what we do to handle your job. We offer experience, knowledge, expertise, time, and more…it is not possible for us to do this for no charge. We are here to support you and it’s great if you support us.

We are proud of the quality of servicing & repairs we offer at Rock & Road. Our service & repair work is carried out on site by experienced technicians who are qualified to relevant industry standards (Cytech Level 1 or higher), our Cytech qualified staff are listed here. Our policy of customer care is to keep your bicycle running sweetly so you’re happy. So if you are not happy for some reason, please let us know. Equally, if you feel you have not received our usual high standard of service for any reason, please email Paul, the business owner directly: paul@rockandroaduk.com

Download Service Menu (PDF)

New Bicycles Bought From Us

All new bicycles purchased from Rock & Road Limited are assembled by us. We have our own quality assurance programme which involves our assembly technician completing a comprehensive checklist of over 30 specific points and adjustments. This ensures we know all bikes bought here will be good to go when you come to collect. Also, we will invite you to bring your bike back for a complimentary Tune Up Service (usually after about 6 weeks of riding), to make sure everything is working as it should, and that any minor settling in adjustments are made to keep things running smoothly. Your new bike will always receive high priority through our workshop and benefit from preferential service rates for the life of that bicycle, while owned by you. We will also set you up with loyalty pricing in-store, meaning you will pick up savings on most items purchased from us.

Caring For Your Bike

Looking after your bicycle properly is a great way of keeping servicing costs down while getting the best out of riding your bike. Keeping the bike clean and ensuring the drive components are free from grime and correctly lubricated will reduce failure, prolong component life, ensure crisp shifting, and mean your bike will run quietly and efficiently. We sell many excellent cleaning/de-greasing, lubrication, and bicycle care products which ease the work needed to clean and maintain your bike and keep it tip-top. It’s also wise to invest in a good quality track pump (which we sell) for home use, meaning minimal fuss to keep your tyres correctly inflated.

Drive-train Hotwash/De-grease

In our workshop, we use a hot water (aqueous) parts washer to clean and de-grease components. This environmentally friendly process uses water and heat, combined with a mild detergent to loosen and remove caked-on grease and road grime. We use this parts washer to clean almost any part, providing a very effective and thorough clean.

Suspension Servicing

We send most suspension fork and rear shock units to either Specialized Suspension Service Centre, T F Tuned Shox, RockShox Service Centre, or Fox Service Centre. Prices vary depending on level of service, item being serviced, and whether we need to remove and/or re-fit the units to the bicycle. Outward carriage is added but return carriage is usually within the service charge. Please ask for further details or just bring your bike or suspension units in for sending off.


Note: Please ensure your bicycle is clean before you drop it off for servicing. If your bike is dirty, we will have to clean it before we carry out the required work, and this will be charged at our standard rate. Dirty bikes present potential health hazards, which we are keen to avoid if we can.

 

Sign Up To Receive Service & Repair Mailouts

Please click the red button above to sign up or update your details to receive notifications about Service & Repair offers and for our most up to date Service & Repair news as we release it!

We do not overuse this, so rest assured you will not be bombarded. There is an unsubscribe facility in any emails we send, if required.