Unit 2, Merlin Road, Lynx Trading Estate, Yeovil, BA20 2GZ
  

Repairs

Repair Prices

Other service & repair jobs – minimum charge is shown. If your job is not listed it doesn’t mean we don’t do it e.g. full suspension bike bearing and bolt replacement. Please ask and we’ll give you an estimate for what you need.

Prices include VAT.  Parts are extra.

Service module at standard cost Reduced cost: only when work is done as part of any Menu Service or Tune Up
Minimum Service Labour Charge £15 Minimum Service Labour Charge £15
1 Hour Service Labour £60 1 Hour Service Labour £60
Rear Hub Service £30 Rear Hub Service £15
Front Hub Service £20 Front Hub Service £10
Headset Service £30 Headset Service £15
Bottom Bracket Service £30 Bottom Bracket Service £15
Wheel Standard True (in bike, tyre on) – Single Wheel £12 Wheel Standard True (in bike, tyre on) – Single Wheel £9
Wheel Precision True (in jig, tyre off) – Single Wheel £25 Wheel Precision True (in jig, tyre off) – Single Wheel £19
Install New Handlebar Wrap/Tape (properly) £15 Install New Handlebar Wrap/Tape (properly) £8
Remove Tyre, Replace Tube & Reinstall Tyre £12 Remove Tyre, Replace Tube & Reinstall Tyre £6
Remove Tyre, Replace Punctured Tube & Reinstall Tyre £12 Remove Tyre, Replace Punctured Tube & Reinstall Tyre £6
Tubeless Tyre Installation (sealant is extra) – Single Wheel £20 Tubeless Tyre Installation (sealant is extra) – Single Wheel £10
Bicycle Safety Check & Tune Up (incl. advisory notes) £49 Bicycle Safety Check & Tune Up (incl. advisory notes) n/a
Wheel Build Including Spoke Length Calculation £50 Wheel Build Including Spoke Length Calculation £30
Cleaning Charge For Dirty Bike £30 Cleaning Charge For Dirty Bike £30

Gears

Gear service & repair jobs – minimum charge is shown.

Service module at standard cost Reduced cost: only when work is done as part of a Menu Service or Tune Up
Minimum Service Labour Charge £15 Minimum Service Labour Charge £15
1 Hour Service Labour £60  1 Hour Service Labour £60
Drivetrain Hotwash/Clean or Replace (chain, cassette, rings) £50 Drivetrain Hotwash/Clean or Replace (chain, cassette, rings) £25
Di2 Diagnostics / Problem Solving (minimum 30 mins) £30 Di2 Diagnostics / Problem Solving (minimum 30 mins) £15
Gear Install Externally Routed Cables £20 Gear Install Externally Routed Cables £10
Gear Install Internally Routed Cables £30 Gear Install Internally Routed Cables £15
Gear Tune £20 Gear Tune £10

All of our Menu Tune Up or Service options include gear tuning.

Brakes

Brake service & repair jobs – minimum charge is shown.

Service module at standard cost Reduced cost: only when work is done as part of a Menu Service or Tune Up
Minimum Service Labour Charge £15 Minimum Service Labour Charge £15
1 Hour Service Labour £60  1 Hour Service Labour £60
Brake Hydraulic Bleed Including Fluid – Single Brake £30 Brake Hydraulic Bleed Including Fluid – Single Brake £15
Brake – Install Externally Routed Cables/Hoses £20 Brake – Install Externally Routed Cables/Hoses £10
Brake – Install Internally Routed Cables/Hoses £30 Brake – Install Internally Routed Cables/Hoses £15
Brake – Install Pads (F & R) £12 Brake – Install Pads (F & R) £6
Brake Tune £20 Brake Tune £10

All of our Menu Tune Up or Service options include brake tuning.

 


Important Information

Prices shown are for labour only including VAT at the current rate and are subject to change without notice. Parts purchased from Rock & Road Limited will be fitted with either reduced labour charge, or our standard labour charge, depending on the value of parts and how we have priced those parts (i.e. full price parts or parts with high value can often be fitted with reduced labour charge).

We are happy to fit parts purchased elsewhere (e.g. from the big discount online sellers (Link to Velominati Rule #58—Support your local bike shop)). However, we’re often able to supply and support those parts at a great price, so if you would like to buy from us, please ask first if we can supply. As well as supporting your local bike shop (so we can be here for you and others), we will ensure your parts selection is compatible with your job and we will advise on potential pitfalls in order to avoid additional hassle, delays, and expense for you. We all know how tempting internet discount pricing can be from those big online outlets, so if you are looking to buy elsewhere we can only offer advice about exactly what you need if you are happy to cover our time to advise. The upshot is that we charge a fair price for what we do to handle your job. We offer experience, knowledge, expertise, time, and more…it is not possible for us to do this without charge. We are here to support you and it’s great if you can support us.

We are proud of the quality of servicing & repairs we offer at Rock & Road. Our service & repair work is carried out on site by experienced technicians who are qualified to relevant industry standards (Cytech Level 1 or higher), our Cytech qualified staff are listed here. Our policy of customer care is to keep your bicycle running the best that we can, so you’re happy. If you are not happy for some reason, please let us know. Equally, if you feel you have not received our usual high standard of service for any reason, please email Paul, the business owner directly: [email protected]

New Bicycles Bought From Us

All new bicycles purchased from Rock & Road Limited are assembled by us. We have our own quality assurance programme which involves our assembly technician completing a comprehensive checklist of over 30 specific points, checks, and adjustments. This ensures we are confident that all bikes bought here are good to go when you come to collect. Also, we invite you to bring your bike back for a complimentary Tune Up & Safety Check (usually after about 6 weeks or a good handful of hours of riding), to make sure everything is working as it should, and that any minor settling in adjustments are made to keep things running smoothly. Your new bike will always receive high priority through our Servicing & Repairs department and benefit from preferential service rates for the life of that bicycle, while owned by you. We will set you up with loyalty pricing in-store, meaning you will pick up savings on many items you purchase from us.

Caring For Your Bike

Looking after your bicycle properly is a great way of keeping servicing costs down while getting the best out of riding your bike. Do your best to keep your bikes clean and ensure the drive components are free from grime and lightly lubricated. This will reduce failure, prolong component life, ensure crisp shifting, and mean your bike will run quietly and efficiently. We sell many excellent cleaning/de-greasing, lubrication, and bicycle care products which reduce the work needed to clean and maintain your bike and keep it tip-top. We also think it’s wise to invest in a good quality track pump (which we sell) for home use, meaning very little fuss to keep your tyres at the correct pressure.

Drive-train Hotwash/De-grease

In our workshop, we use a hot water (aqueous) parts washer to clean and de-grease components. This environmentally friendly process uses water and heat, combined with a mild detergent to loosen and remove caked-on grease and road grime. We use this hotwash parts washer to clean almost any part, providing a very effective and thorough clean. The dirty waste generated from de-greasing is taken off-site for compliant processing by our provider so you’ll be glad to know that we are minimizing hazardous waste going into landfill.

Suspension Servicing

We send most suspension fork and rear shock units to either Specialized Suspension Service Centre, T F Tuned Shox, RockShox Service Centre, or Fox Service Centre. Prices vary depending on level of service, item being serviced, and whether you need us to remove and/or re-fit the suspension units to the bicycle. We can handle the safe packaging and organise shipping out. Outward carriage & handling will be added to your bill, but return carriage is often included within the suspesion service charge. Please ask for further details or just bring your bike or suspension units in for sending off.


Note: Please ensure your bicycle is clean before you drop it off for servicing. If your bike is dirty, we will have to clean it before we carry out service or repair work, and you will be charged for this. Dirty bikes are not nice to handle as they present potential health hazards which we are keen to avoid.